Technical Support Representative - Remote

Overview

Be part of the team that helps maintain our medical equipment in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means with orders for replacement parts, mechanical issues, and a variety of customer needs.

In Short

• Provide technical support for GF products via phone and email.
• Troubleshoot common technical problems with products.
• Assist in the assembly of products remotely.
• Process and research customer orders and inquiries.
• Educate customers on products and services.
• Monitor call queues and prioritize tasks.
• Document customer interactions for resolution tracking.
• Maintain a professional and courteous image.
• Participate in special projects as needed.
• May require limited travel to customer locations.

Requirements

• Must be mechanically inclined.
• Ability to lift and move 10 to 15 pounds.
• Excellent interpersonal and communication skills.
• Computer proficiency in MS Office.
• Strong independent work ethic and ability to multitask.
• Related experience is helpful but not mandatory.
• Limited travel may be necessary.

Benefits

• Fantastic, casual working environment.
• Combination on-site and remote work experience.
• On premises gym.
• Comprehensive benefits package.
• 401(k) with company match.
• Competitive health, dental, and vision insurance plans.
• Paid vacation, holidays, and personal days.
• Paid life insurance and employee assistance program.