Customer Relations Representative - Remote

Overview

The Customer Relations Representative is responsible for processing customer orders, addressing inquiries, and providing exceptional service to ensure customer satisfaction in a fast-paced environment.

In Short

• Process customer orders via multiple communication channels.
• Provide accurate pricing and address discrepancies.
• Upsell and cross-sell products when appropriate.
• Monitor and track orders, keeping customers informed.
• Educate customers on services and policies.
• Maintain professional communication and teamwork.
• Document customer interactions for resolution tracking.
• Handle special projects and support team goals.
• Adhere to company policies and safety practices.
• Resolve customer concerns effectively.

Requirements

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to multitask.
• Professional phone manner and urgency.
• Associate Degree or equivalent experience preferred.
• Ability to work independently and in a team.
• Computer literacy is essential.
• Experience in customer service is a plus.
• Ability to work in a high-volume environment.
• Willingness to learn and increase product knowledge.

Benefits

• Casual working environment with a combination of on-site and remote work.
• On-premises gym access.
• Comprehensive benefits package including 401(k) match.
• Competitive health, dental, and vision insurance plans.
• Paid vacation, holidays, and personal days.
• Paid life insurance and employee assistance program.
• Short-term disability coverage.