Customer Solutions Representative - Remote

Overview

The Customer Solutions Representative at Master Lock is the primary contact for consumers, providing exceptional customer service and support for product inquiries and warranty questions.

In Short

• Be the “Voice of Master Lock” for consumers.
• Provide world-class customer service.
• Receive paid virtual training on Larson products.
• Manage inbound calls and resolve technical support issues.
• Utilize technology to assist consumers effectively.
• Achieve daily metrics in call quality and productivity.
• Document consumer interactions and troubleshooting efforts.
• Work in a fully remote environment with provided equipment.
• Participate in ongoing training and development.
• Flexible work schedule with set training hours.

Requirements

• High School diploma or equivalent required.
• 2 years experience in a contact center or customer service environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite.
• Ability to work in a focused, low mobility environment.
• Positive attitude and teamwork skills.
• Meet internet speed requirements and maintain a secure workspace.

Benefits

• Competitive starting salary with benefits from day one.
• Medical, dental, and vision insurance.
• 401K with company contribution.
• Annual bonus opportunities.
• Flexible time off benefits.
• Product discounts.
• Inclusive workplace culture and employee resource groups.