Customer Service Representative - Remote

Overview

The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers in a remote role.

In Short

• Deliver exceptional customer experiences.
• Manage inbound calls and emails from customers.
• Use technology to assist consumers with product identification.
• Resolve challenging consumer situations.
• Meet or exceed daily performance targets.
• Document customer interactions accurately.

Requirements

• High School diploma or equivalent required.
• 2+ years experience in a contact center or customer service environment.
• Excellent communication skills required.
• Proficient PC skills, especially in Microsoft Office.
• Ability to thrive in a focused work environment.
• Must meet internet speed requirements and follow Remote Work Policy.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.