Customer Service Representative - Remote

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and assisting them with their inquiries, concerns, and requests.

In Short

• Serve as the first point of contact for all customer inquiries and requests
• Respond promptly to customer inquiries via phone, email, and in-person
• Provide accurate information about our products and services to customers
• Maintain a high level of professionalism and customer service at all times
• Resolve customer complaints and escalate issues as needed
• Keep accurate records of customer interactions and transactions
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date with product knowledge and company policies
• Assist with administrative tasks as needed

Requirements

• High school diploma or equivalent
• Prior experience in customer service or a related field preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well in a team environment
• Proficient in Microsoft Office and other computer applications
• Real estate knowledge is a plus

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Training and development opportunities
• Positive and supportive work environment