Customer Service Representative - Remote

Overview

As a Customer Service Representative at Oscar, you will play a vital role in providing support to our members and providers, ensuring smooth operations in our health insurance services.

In Short

• Join the Member and Provider Services team at Oscar.
• Handle customer interactions and back office tasks.
• Work in a remote role, residing in Arizona, Florida, Georgia, or Texas.
• Full-time position with a pay rate of $19.00 per hour.
• Develop understanding of Oscar's processes and tools.
• Manage caseload and maintain service delivery standards.
• Participate in process improvement projects.
• Comply with operational and regulatory standards.
• 1+ years of customer service experience required.
• Bilingual candidates encouraged to apply.

Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 1+ years of healthcare experience preferred.
• High school diploma or GED.
• Strong analytical skills.
• Bilingual in Spanish is a plus.
• Proficient in data entry and manipulation.
• Advanced skills in Google Suite or Microsoft Office.

Benefits

• Employee benefits including medical, dental, and vision.
• 15 days of vacation accrual per year.
• 11 paid holidays.
• Paid sick time and parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.