Customer Service Representative - Remote

Overview

Join Veta Virtual as a Customer Service Representative and be the friendly voice enhancing customer experiences through outstanding phone call management.

In Short

• Manage calls professionally for diverse businesses.
• Deliver messages with flair.
• Book appointments using Calendly.
• Transfer calls efficiently and with a friendly touch.
• Address callers' needs with empathy.
• Build strong relationships with clients.
• Collaborate to improve service quality.

Requirements

• Exceptional communication skills in English.
• 2-3 years of experience in a similar role.
• Outgoing and energetic personality.
• Commitment to excellence.
• Familiarity with AI Tools.
• Quiet work environment and reliable equipment.
• Stable internet connection and minimum typing speed of 50 WPM.
• Availability for a 9-hour shift between 09:00 AM - 09:00 PM EST, Monday to Friday.

Benefits

• Fully paid training period.
• Flexibility of working from home.
• Competitive pay based on experience.
• Monthly performance and attendance bonuses.
• 20 paid days off per year after training.
• Supportive team environment.
• Opportunities for professional growth.
• Performance recognition with regular reviews.
• Culture building initiatives and team events.