Customer Service Representative - Remote

Overview

The Luxury Product Consultant is responsible for providing high quality customer care to create a positive experience for customers and consumers, managing inbound calls and emails regarding product questions, troubleshooting needs, and warranty support.

In Short

• Deliver exceptional consumer experience for luxury products.
• Handle inbound consumer calls for troubleshooting and product issues.
• Read and interpret technical drawings for diagnosis and repair.
• Utilize technology to assist consumers with product identification and solutions.
• Manage sensitive consumer situations with professionalism.
• Meet performance standards related to call quality and productivity.
• Document consumer interactions accurately per company protocols.
• Adapt to additional duties as needed to support team goals.

Requirements

• High School diploma or equivalent required.
• 2 years experience in a contact center or fast-paced customer service environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, including Outlook and Word.
• Ability to thrive in a focused work environment.
• Associate’s or Bachelor's degree preferred.
• Prior ERP experience preferred.
• Ability to communicate in English and French is a plus.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.
• Employee Resource Groups for a sense of belonging.