Customer Relations Representative - Remote

Overview

The Customer Relations Representative plays a critical role in managing customer orders and inquiries, ensuring customer satisfaction through effective communication and problem-solving.

In Short

• Process customer orders via various communication channels.
• Research and address pricing discrepancies.
• Upsell and cross-sell products where appropriate.
• Monitor orders and communicate delivery exceptions to customers.
• Educate customers on company services and policies.
• Maintain accurate documentation of customer interactions.
• Collaborate with sales representatives to resolve customer issues.
• Participate in special projects as assigned.
• Promote a cooperative team environment.
• Adhere to company policies and safety practices.

Requirements

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and time management skills.
• Ability to work independently and as part of a team.
• Associate Degree or equivalent experience preferred.
• Professional phone manner.
• Experience in a high-volume customer service environment.

Benefits

• Casual working environment.
• Combination of on-site and remote work.
• On-premises gym access.
• Comprehensive benefits package.
• 401(k) with company match.
• Competitive health, dental, and vision insurance plans.
• Paid vacation, holidays, and personal days.
• Paid life insurance and employee assistance programs.