Customer Relationship Representative - Remote

Overview

We are seeking a Customer Relationship Representative to be the friendly and professional first point of contact for inbound and outbound calls, ensuring a seamless customer experience.

In Short

• Answer inbound calls and gather key information from prospective or current clients.
• Route calls and inquiries to the appropriate department or team member.
• Return missed calls promptly and follow up on leads.
• Provide basic information or assistance to callers when appropriate.
• Maintain detailed notes and client updates in CRM platforms.
• Support internal communication and task tracking via Asana.
• Deliver a positive, personable, and professional experience on every call.

Requirements

• Excellent spoken English and strong communication skills.
• Friendly, energetic, and confident on the phone.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience using CRM tools (Follow Up Boss experience is a plus).
• Familiarity with Asana or similar task management software is preferred.
• Dual-screen setup required for efficient multitasking.
• Previous experience in sales, customer service, or real estate is a bonus.

Benefits

• 100% remote position
• Training and support to help you succeed
• $5/hr
• Night Shift