Technical Support Representative - Remote

Overview

Our client is an Australia-based company that supports thousands of businesses across Australia and internationally.

In Short

• Provide phone-based technical support to clients experiencing issues.
• Diagnose and troubleshoot problems; escalate complex cases to the relevant team.
• Coordinate scheduling for on-site maintenance and repairs.
• Keep clients updated on repair progress and expected timelines.
• Ensure excellent customer service through clear and timely communication.

Requirements

• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer service.
• Ability to work under pressure.
• Familiarity with technical support tools.

Benefits

• Opportunity to work with a dynamic team.
• Career growth potential.
• Competitive salary and benefits.
• Supportive work environment.