Technical Support Representative - Remote

Overview

The Technical Support Representative will respond to technical customer service requests via various communication methods, utilizing databases to resolve inquiries and maintain accurate records.

In Short

• Respond to technical customer service requests via phone, email, chat, or SMS.
• Utilize databases to select the best processing method for inquiries.
• Maintain accurate records of all inquiries and issues handled.
• Resolve technical support issues related to POS products.
• Assist clients with technical support issues not covered in documentation.
• Enter relevant information into databases while resolving customer issues.
• Develop knowledgebase for new or revised POS products and policies.
• Interpret policies and compliance regulations.
• Work with minimal supervision on routine to moderately difficult tasks.
• Participate in ongoing training and reference online manuals.

Requirements

• High School Diploma or Equivalent.
• Typically a minimum of 2 years relevant experience.
• Preferred: Minimum of 4 years relevant experience.
• Previous service industry experience is a plus.
• Substantial understanding of job responsibilities.
• Basic computer skills required.
• Ability to develop basic payments industry knowledge.
• Basic research skills to resolve customer inquiries.

Benefits

• Comprehensive medical, dental, and vision care.
• EAP programs and paid time off.
• Recognition programs and retirement options.
• Charitable gift matching programs.
• Worldwide days of service.