Retention Operations Analyst - Remote

Overview

The Retention Operations Analyst is responsible for analyzing customer behavior, identifying key drivers of attrition, and providing data-driven insights to enhance operational performance within Global Payments.

In Short

• Analyze customer data to identify trends affecting retention.
• Standardize operational data across different markets.
• Enhance predictive modeling with data science teams.
• Monitor KPIs related to customer retention.
• Develop reports and dashboards for stakeholders.
• Collaborate on process improvement initiatives.
• Automate data normalization with data engineering teams.
• Communicate insights to both technical and non-technical audiences.
• Handle multiple initiatives simultaneously.
• Work in a dynamic environment focused on innovation.

Requirements

• Bachelor’s Degree with 2-4 years of experience.
• Technical expertise in data analysis tools like SQL and Python.
• Experience with visualization platforms like Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Ability to present data-driven insights to leadership.
• Project management skills.
• Understanding of customer lifecycle metrics.
• Prior experience in customer retention preferred.
• Master's Degree is a plus.
• Related experience in the credit card industry is preferred.

Benefits

• Medical, dental, and vision care.
• EAP programs.
• Paid time off and recognition programs.
• Retirement and investment options.
• Charitable gift matching programs.
• Worldwide days of service.