Retention Operations Analyst - Remote

Overview

The Retention Operations Analyst at Cigna Healthcare plays a crucial role in managing the renewal process for clients, ensuring compliance with regulations and delivering high-quality service.

In Short

• Perform sales operations functions for renewing business.
• Deliver timely renewal materials and implementation packages.
• Analyze and complete transactions for consistency and accuracy.
• Communicate renewal experience and risks to clients.
• Maintain tracking and reporting of deliverables.
• Utilize web-based resources for compliance checks.
• Provide error-free benefit summaries to clients.
• Participate in root cause analysis of renewal issues.
• Support projects related to optional services.
• Strong attention to detail and analytical skills required.

Requirements

• Bachelor/Associate’s degree or related experience preferred.
• Previous sales operations or benefit service experience preferred.
• Strong attention to detail and quality work.
• Audit and/or Quality Assurance experience a plus.
• Knowledge of systems like Excel, Word, and Salesforce.
• General knowledge of insurance products desired.
• Prior experience with matrix partners preferred.

Benefits

• Comprehensive health-related benefits starting day one.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.