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Operations Analyst - Remote

Posted 3 days ago
All others
Full Time
NY, USA

Overview

maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare — helping patients gain access to care through revenue cycle management. We are growing fast and are looking for a passionate and driven Operations Analyst to work closely with our Customer Success Managers to ensure our clients receive a best-in-class experience, with seamless operational support for their goals. Reporting to our COO, this role is essential in ensuring we deliver high-quality results for our clients, maintain accurate reporting, and resolve operational issues.

In Short

  • Manage client set up and configuration requirements during onboarding and implementation.
  • Collaborate closely with Customer Success Managers to support client retention and expansion goals, and ensure accurate, high-quality results to our clients.
  • Own and deliver monthly client reporting packages, ensuring accuracy and timeliness.
  • Monitor client EDI transactions (e.g., 270/271s, 278s) and batch processes to ensure smooth operations; proactively identify, troubleshoot, and address errors or anomalies.
  • Maintain CRM with critical client information (such as go-live dates, key contacts, and expansion opportunities) to ensure accuracy and accountability for CSMs.
  • Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams.
  • Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data.
  • Produce and maintain invoicing reports to support accurate billing and internal tracking.
  • Work with Product Management to ensure client feedback and issues are prioritized in our backlog

Requirements

  • Strong analytical and problem-solving skills.
  • Comfortable with SaaS systems and healthcare data.
  • Ability to thrive in fast-paced environments that require flexibility and attention to detail.

Benefits

  • Opportunity to work in a growing company.
  • Engagement with a passionate team.
  • Contribute to meaningful solutions in healthcare.
maxRTE logo

maxRTE

maxRTE is a fast-growing health tech startup focused on developing innovative products and scaling infrastructure from the ground up. The company values technical leadership and is seeking individuals who are proactive, analytical problem solvers with a strong ability to communicate and organize teams effectively. maxRTE offers a dynamic work environment where team members are encouraged to engage in a variety of projects, from dev ops to product development.

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