Operations Analyst - Remote

Overview

maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare — helping patients gain access to care through revenue cycle management. We are growing fast and are looking for a passionate and driven Operations Analyst to work closely with our Customer Success Managers to ensure our clients receive a best-in-class experience, with seamless operational support for their goals. Reporting to our COO, this role is essential in ensuring we deliver high-quality results for our clients, maintain accurate reporting, and resolve operational issues.

In Short

• Manage client set up and configuration requirements during onboarding and implementation.
• Collaborate closely with Customer Success Managers to support client retention and expansion goals, and ensure accurate, high-quality results to our clients.
• Own and deliver monthly client reporting packages, ensuring accuracy and timeliness.
• Monitor client EDI transactions (e.g., 270/271s, 278s) and batch processes to ensure smooth operations; proactively identify, troubleshoot, and address errors or anomalies.
• Maintain CRM with critical client information (such as go-live dates, key contacts, and expansion opportunities) to ensure accuracy and accountability for CSMs.
• Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams.
• Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data.
• Produce and maintain invoicing reports to support accurate billing and internal tracking.
• Work with Product Management to ensure client feedback and issues are prioritized in our backlog

Requirements

• Strong analytical and problem-solving skills.
• Comfortable with SaaS systems and healthcare data.
• Ability to thrive in fast-paced environments that require flexibility and attention to detail.

Benefits

• Opportunity to work in a growing company.
• Engagement with a passionate team.
• Contribute to meaningful solutions in healthcare.