Client Support Specialist - Remote

Overview

The Client Support Specialist provides help desk support to end-users for PC, server, or mainframe applications, and hardware, ensuring accurate and timely technical assistance to maintain and improve customer relationships.

In Short

• Receives client issues through multiple sources and assists in defining the problem.
• Documents and generates support tickets for tracking purposes.
• Provides initial technical support for internal and external client problems.
• Escalates issues requiring more in-depth knowledge.
• Verifies systems during and after scheduled outages.
• Monitors critical path processing to confirm benchmarks are met.
• Assists with client communication regarding issues and resolutions.
• Requires excellent communication and problem-solving skills.
• Works under close supervision with detailed instructions.
• May require 2 years of relevant experience in help desk or POS terminal support.

Requirements

• High School Diploma or Equivalent.
• Bachelor's Degree in Computer Science or a technical field preferred.
• Minimum 2 years of relevant experience preferred.
• Excellent communication skills.
• Problem-solving and analytical skills are essential.
• Ability to work with minimal decision-making required.
• Familiarity with company systems and client operating systems.
• Ability to document issues and solutions effectively.
• Strong attention to detail.
• Ability to work in a team environment.

Benefits

• Comprehensive medical, dental, and vision care.
• EAP programs and paid time off.
• Recognition programs and retirement options.
• Charitable gift matching programs.
• Worldwide days of service.