Remote Otter LogoRemoteOtter

Client Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA
$40,000 - $50,000/year

Overview

As a Client Support Specialist, you will provide personalized assistance to clients and their families, navigating complex support service issues.

In Short

  • Serve as the first point of contact for clients seeking support services.
  • Respond with empathy and deliver accurate solutions across various communication channels.
  • Assist clients with billing discrepancies and insurance coverage clarifications.
  • Document interactions in the CRM system for continuity of care.
  • Recognize urgent issues and escalate appropriately.
  • Maintain knowledge of service offerings and regulations.
  • Collaborate with internal departments for client support.
  • Participate in quality improvement efforts and team meetings.
  • Provide warm handoffs to specialists when needed.
  • Support clients with complex issues related to appeals and grievances.

Requirements

  • Bachelor’s degree required.
  • Minimum of 3 years of customer experience in a healthcare setting.
  • Experience in a virtual contact center.
  • Exceptional verbal and written communication skills.
  • Familiarity with billing processes and insurance plans.
  • Understanding of Social Determinants of Health (SDOH).
  • Ability to handle escalations professionally.
  • Experience with HIPAA-regulated data.
  • Strong organizational skills and attention to detail.
  • Team-oriented and adaptable to a fast-paced environment.

Benefits

  • Healthcare PPO and HSA plans.
  • 401(k) with up to 3% employer match.
  • 30 Days Paid Time Off (PTO) plus 12 paid holidays.
  • Short and Long-Term Disability, Life Insurance.
  • Paid Parental Leave and Military Leave.
  • Employee discounts and Jury Duty Pay.
  • Time-Off to Vote.
  • Flexible Spending Accounts (FSA).
  • Comprehensive benefits package.
  • Supportive work environment focused on client care.
Served With Honor logo

Served With Honor

Served With Honor is a dedicated organization focused on supporting and empowering veterans and their families. The company aims to provide resources, services, and community engagement opportunities that honor the sacrifices made by those who have served in the military. Through various programs and initiatives, Served With Honor strives to create a positive impact in the lives of veterans, fostering a sense of belonging and purpose.

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