Remote Otter LogoRemoteOtter

Client Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Costa Rica

Overview

The Client Support Specialist will serve as a liaison between clients and internal teams, focusing on sales service-related activities while being a subject matter expert for all BIS products and services.

In Short

  • Support pre-sales activities and renewals.
  • Oversee BIQ products and API integrations.
  • Engage with customers and manage relationships.
  • Handle billing requests and invoice inquiries.
  • Coordinate internal and external documentation.
  • Identify new product needs and support implementation.

Requirements

  • Sales support experience.
  • Customer service experience.
  • Experience in outreach methods.
  • High School Diploma.
  • Advanced English skills.

Benefits

  • Medical, life and dental insurance.
  • Flex work/work from home options.
  • Paid time off and annual performance bonus.
  • Education reimbursement.
  • Family bonding and bereavement leave.
Experian logo

Experian

Experian is the world's leading global information services company, dedicated to empowering consumers and clients to manage their data with confidence during significant life events such as buying a home, a car, or sending a child to college. With a workforce of 20,000 people across 44 countries, Experian invests in new technologies and ideas to help clients make informed decisions, access financial services, and prevent identity fraud. Recognized as one of the 100 Best Companies to Work For by FORTUNE and listed among the World's Most Innovative Companies by Forbes Magazine, Experian prioritizes a people-first culture that emphasizes diversity, equity, and inclusion.

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