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Client Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide
$19 - $28 USD/hour

Overview

Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.

In Short

  • Be a point-of-contact for customer inquiries through online support channels.
  • Troubleshoot and resolve first line issues raised by users.
  • Coordinate escalated issues with relevant departments.
  • Document scenarios and share key learnings with the team.
  • Maintain accurate documentation of client communications.
  • Coordinate with Finance and other departments on various tasks.
  • Work during client support hours including weekends.

Requirements

  • 2+ years experience in client/customer support.
  • Experience in the veterinary industry is a plus.
  • Excellent communication and organizational skills.
  • Familiarity with customer support tools/software.
  • Ability to work flexibly and pivot quickly.

Benefits

  • Accelerated growth and learning potential.
  • Stipends for home office setup and wellness.
  • Comprehensive health benefits.
  • 401K plan.
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity leave.
Roofr logo

Roofr

Roofr is a dynamic and innovative company focused on enhancing customer engagement and experience within the roofing industry. With a growing Product Marketing team, Roofr is dedicated to driving product adoption and retention through effective communication strategies and customer advocacy programs. The company values a customer-first mentality and emphasizes the importance of understanding customer segments to turn them into advocates. Roofr offers a collaborative environment where team members can develop and implement creative marketing strategies while engaging with a diverse customer base.

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