Client Support Specialist - Remote

Overview

Roo is on a mission to empower animal healthcare professionals by connecting them with opportunities to earn more and achieve greater flexibility through their veterinary staffing platform.

In Short

• Facilitate positive user experiences for veterinarians, hospitals, and technicians.
• Provide support through online channels including email and LiveChat.
• Troubleshoot and resolve first line issues raised by users.
• Coordinate escalated issues with relevant departments.
• Document scenarios and share key learnings with the team.
• Maintain Hubspot for client communications and support tickets.
• Coordinate with Finance and other departments for payment reconciliation.
• Work during client support hours including weekends.
• 2+ years of client support experience preferred.
• Excited to join a diverse and growing team.

Requirements

• 2+ years experience in client/customer support.
• Experience in the veterinary or animal healthcare industry is a plus.
• Excellent communication and organizational skills.
• Familiarity with customer support tools/software.
• Proactive and organized in communications.
• Ability to pivot quickly and improve processes.
• Timely and efficient in task completion.
• Driven to enhance customer experiences.
• Flexible work hours including early mornings and evenings.
• Willingness to work on weekends.

Benefits

• Accelerated growth and learning potential.
• Stipends for home office setup and wellness.
• Comprehensive health benefits.
• 401K plan.
• Unlimited Paid Time Off.
• Paid maternity/paternity leave.
• Gifts on birthdays and anniversaries.
• Opportunities for domestic travel.
• A mission-driven work environment.
• An inclusive and diverse workplace.