Remote Otter LogoRemoteOtter

Client Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

As a Client Support Specialist at K1x, you will be the first point of contact for customer inquiries, delivering responsive, high-quality support through messaging, ticketing, and AI-powered self-service solutions.

In Short

  • Provide fast, professional, and empathetic customer support.
  • Manage multiple client conversations simultaneously.
  • Document and escalate complex cases when necessary.
  • Partner with the Client Success team for seamless client experiences.
  • Leverage AI tools to enhance client interactions.
  • Analyze client inquiries for insights and optimization opportunities.
  • Monitor support trends and client feedback for improvement.
  • Collaborate with Product and Engineering teams.
  • Contribute to internal documentation and training materials.
  • Maintain high customer satisfaction and CSAT scores.

Requirements

  • Curious and solution-oriented mindset.
  • Ability to manage high volume of tickets efficiently.
  • Strong communication skills for effective support.
  • Adaptability in a fast-paced environment.
  • Experience with AI and self-service tools.

Benefits

  • Opportunity to work with cutting-edge technology.
  • Collaborative team environment.
  • Professional development opportunities.
  • Supportive company culture.
K1X logo

K1X

Acadaca is a dynamic and innovative company specializing in paid social marketing for e-commerce brands. With a focus on driving performance and growth, Acadaca actively manages multiple social accounts and leverages data analytics to optimize campaigns across platforms like Facebook, Meta, Pinterest, and TikTok. The company prides itself on fostering a collaborative and fast-paced work environment, offering best-in-class benefits and a strong commitment to work-life balance. Acadaca embraces remote work, ensuring that location is not a barrier to joining their diverse team. As an Equal Employment Opportunity and Affirmative Action employer, Acadaca values inclusivity and is dedicated to creating a supportive workplace for all employees.

Share This Job!

Save This Job!

Similar Jobs:

F.B.S

Client Support Specialist - Remote

Fidelity Brokerage Services

1 week ago

The Client Support Specialist enhances relationships with high net worth clients while providing exceptional customer service in a hybrid work environment.

USA
Full-time
Customer Service
Paired logo

Client Support Specialist - Remote

Paired

2 weeks ago

Join a U.S. tax advisory firm as a Client Support Specialist, providing exceptional service to high-net-worth clients.

Mexico
Full-time
Customer Service
Titan Cloud logo

Client Support Specialist - Remote

Titan Cloud

2 weeks ago

The Client Support Specialist assists clients with Fuel Asset Optimization by managing their support tickets and ensuring effective communication.

USA
Full-time
Customer Service
Optimal HR logo

Client Support Specialist - Remote

Optimal HR

3 weeks ago

The Client Support Specialist role involves providing remote customer support to corporate clients through incoming calls.

Greece
Full-time
Customer Service
Ontic logo

Client Support Specialist - Remote

Ontic

4 weeks ago

Join Ontic as a Client Support Specialist to provide exceptional service and support to clients using the Ontic platform.

USA
Full-time
Customer Service