Client Support Specialist - Remote

Overview

As a Client Support Specialist, you will be the first point of contact for our franchisees when they need assistance with their orders, ensuring a smooth and efficient resolution.

In Short

• Assist franchisees with tracking orders and resolving issues.
• Act as a bridge between franchisees and suppliers.
• Respond to support requests through Gorgias and email.
• Contribute to a collaborative work environment.
• Handle various duties as assigned.

Requirements

• Previous travel or industry-related experience preferred.
• Bilingual English/Spanish required.
• Experience in hospitality or similar industry preferred.
• College education strongly preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Comfortable learning new platforms.
• Previous experience in e-commerce support helpful.

Benefits

• Career advancement opportunities.
• Employee discounts.
• All necessary equipment provided.
• Great colleagues and culture.
• Remote work (Within Chile).
• Extended Health Benefits.
• APV.