Client Support Specialist - Remote

Overview

The role of our Client Support Specialist is to perform support and sales activities for Experian Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships.

In Short

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs and assist with DaaS implementation.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ Years of Customer facing/support experience.
• Knowledge of consumer credit reporting marketplace.
• Comfortable operating within a teamed selling approach.
• Experience learning independently and in a structured environment.
• Willingness to volunteer for activities as a member of a teamed account selling approach.
• Working knowledge of Salesforce.com CRM system.

Benefits

• Medical, life and dental insurance.
• International Share Save Plan.
• Flex Work/Work from home.
• Paid time off.
• Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.