Client Support Specialist - Remote

Overview

AuditBoard is a leading audit, risk, ESG, and InfoSec platform with over 50% of the Fortune 500 as clients. We are looking for a Client Support Specialist to join our team and assist clients with technical support.

In Short

• Join a fast-growing SaaS company with a focus on customer satisfaction.
• Provide technical support to clients through various channels.
• Assist with data migrations and client account reconfigurations.
• Work collaboratively with internal teams to resolve client issues.
• Utilize helpdesk ticketing systems to manage inquiries.
• Communicate effectively with clients and team members.
• Maintain a high level of professionalism and enthusiasm.
• Drive improvements based on client feedback.
• Participate in training and development opportunities.
• Contribute to a positive team environment.

Requirements

• 1-3 years of experience in a technical support role.
• Experience in a B2B SaaS environment is preferred.
• Familiarity with helpdesk ticketing systems, especially Zendesk.
• Bachelor's degree or equivalent experience.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across teams.
• Proficiency in Excel is a plus.
• Knowledge of accounting and audit is advantageous.
• Fluency in German and strong English skills are preferred.

Benefits

• Competitive compensation and bonus program.
• Comprehensive health coverage.
• 401K with match (US) or pension with match (UK).
• Flexible vacation policy.
• Time off for birthdays and volunteering.
• Remote and hybrid work options.
• Monthly stipend for personal development.
• Opportunities for team-building events.
• Employee resource groups for support and networking.
• Career growth opportunities in a dynamic environment.