Client Support Specialist - Remote

Overview

As a Client Support Specialist at Trustly, you will play a vital role in delivering exceptional customer service and support for our expanding base of customers and merchants in the payments industry.

In Short

• Provide omni-channel support via email, chat, and phone.
• Troubleshoot and resolve complex customer issues.
• Empower customers with knowledge of Trustly's products.
• Take ownership of customer issues from start to finish.
• Provide technical support for APIs and transaction-related inquiries.
• Assist with financial and payment transaction questions.
• Work 8-hour shifts Monday to Friday, between 8:00 am and 9:00 pm EST.

Requirements

• Deep empathy for customers and passion for outstanding service.
• Strong written and verbal communication skills.
• 3+ years of experience in a technical customer support role.
• Experience in Payments or Fintech is a plus.
• Familiarity with Salesforce, Slack, and Google Suite.
• Reliable high-speed internet and a distraction-free workspace.
• Ability to thrive in a remote work environment.

Benefits

• Flexible paid time off and generous PTO accrual plans.
• Comprehensive medical, dental, and vision insurance.
• Home office set-up allowance and internet stipend.
• Retirement plan match for 401k and RRSP.
• Gender-neutral paid parental leave.