Client Support Specialist - Remote

Overview

The Client Support Specialist at Experian will support a team of Account Executives and build relationships with clients, ensuring effective communication and problem resolution.

In Short

• Support Account Executives and liaise with clients.
• Handle billing research and onboarding of new members.
• Assist with API setups and training on credit reports.
• Engage in direct communication with clients and teams.
• Work remotely with occasional in-office meetings.
• Minimum 3 years of customer service experience required.
• Proficiency in English, both written and oral.
• Strong research and analytical skills needed.
• Problem-solving and organizational skills are essential.
• Join a company recognized for its inclusive culture and employee well-being.

Requirements

• 3+ years of Customer Service experience.
• Proficiency in English, written and oral.
• Research and analytical skills.
• Problem-solving skills.
• Excellent organization and follow-up skills.
• Ability to partner with teams.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement.
• Referral program and family bonding leave.