Client Support Specialist - Remote

Overview

This role is for Weekday's client, focusing on providing exceptional support to clients.

In Short

• Provide support to clients via various communication channels.
• Resolve client issues in a timely manner.
• Maintain a high level of customer satisfaction.
• Document client interactions and feedback.
• Collaborate with other teams to enhance service delivery.
• Participate in training sessions to improve skills.
• Assist in developing support materials.
• Monitor client feedback for service improvement.
• Work flexible hours as needed.
• Contribute to team goals and objectives.

Requirements

• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service roles.
• Ability to work independently and as part of a team.
• Familiarity with support ticket systems.
• Proficiency in relevant software tools.
• Ability to handle multiple tasks simultaneously.
• Willingness to learn and adapt.
• Strong attention to detail.
• Availability to work flexible hours.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Health and wellness benefits.
• Paid time off.
• Performance bonuses.
• Access to training resources.
• Employee recognition programs.
• Flexible working hours.