Customer Success Manager - Gaming - Remote

Overview

As a Customer Success Manager at Trustly, you will manage relationships with gaming merchants, ensuring their success and driving revenue growth through effective collaboration and strategic insights.

In Short

• Act as the primary contact for a portfolio of iGaming and sports betting merchants.
• Understand merchant priorities and align Trustly's offerings with their success criteria.
• Analyze merchant performance and provide actionable insights.
• Drive customer optimization discussions and programs.
• Conduct regular business reviews with merchants.
• Collaborate with internal teams to ensure customer success.
• Stay updated on industry trends and customer needs.
• 3+ years of experience in Customer Success or related fields.
• Experience with advanced CRM tools, preferably Salesforce.
• Ability to manage multiple projects and client interactions effectively.

Requirements

• 3+ years in Customer Success, Relationship-Based Sales, or Management Consulting.
• Experience with large iGaming or Sports Betting accounts.
• Data-driven with strong analytical skills.
• Excellent communication and collaboration skills.
• Experience with complex technologies, preferably in fintech.
• Familiarity with tools like Tableau, QlikSense, and Microsoft Excel.
• Ability to thrive in a fast-paced startup environment.
• Strong executive presence.
• Intellectual curiosity and a proactive mindset.
• Willingness to travel up to 15%.

Benefits

• Work from anywhere policy allowing remote work within your country.
• Opportunity to work in a diverse and innovative environment.
• Be part of a team that is redefining the payments experience.
• Engage with a global network of merchants and consumers.
• Contribute to a mission-driven organization focused on financial responsibility.