Customer Success Manager - Remote

Overview

As a Customer Success Manager at PERSUIT, you’ll partner closely with in-house legal teams to modernise how they manage outside counsel, while ensuring they derive maximum value from our ever-evolving platform. Your job is to make renewal a no-brainer.

In Short

• Owning a portfolio of enterprise clients in the US.
• Overseeing the full customer lifecycle, from onboarding through adoption, expansion, advocacy, and renewal.
• Crafting strategic, data-driven success plans for clients.
• Managing projects and stakeholders to keep deliverables on track.
• Running high impact meetings with corporate law departments.
• Training clients on PERSUIT program and driving change management.
• Supporting commercial growth opportunities through upsell or cross-sell.
• Building relationships and trust with stakeholders.
• Orchestrating internal specialist resources to deliver outcomes for clients.
• Contributing to internal projects such as content creation.

Requirements

• Experience in customer success or client management.
• Strong project management skills.
• Ability to manage stakeholders effectively.
• Proactive and commercially savvy mindset.
• Experience in change management.
• Excellent communication skills.
• Ability to analyze data and craft strategic plans.
• Experience in legal or corporate environments is a plus.
• Comfortable working with technology platforms.
• Willingness to work in specific US time zones.

Benefits

• Opportunity to shape customer success strategy.
• Work with a dynamic and evolving platform.
• Collaborate with cross-functional teams.
• Engage with enterprise-level clients.
• Potential for professional growth and development.