Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at McKesson is responsible for the day-to-day customer support of their accounts, focusing on relationship management and customer retention.

In Short

• Manage day-to-day customer support and coordination with outside sales.
• Build and maintain direct relationships with customers.
• Identify service gaps and customer needs.
• Provide customer training and support.
• Update customer information in Salesforce.
• Monitor customer purchases and provide reports.
• Participate in training initiatives.
• Handle customer issues promptly.
• Develop knowledge of market dynamics.
• Work remotely with flexibility.

Requirements

• 3+ years of related experience in account management or customer care.
• 1+ years of experience in sales.
• Intermediate Excel skills.
• Strong problem-solving abilities.
• Experience with Salesforce or CRM software.
• Understanding of healthcare and distribution.
• Team player with strong interpersonal skills.
• Proactive and strategic approach to customer management.
• Ability to anticipate customer needs.
• Willingness to travel minimally (up to 25%).

Benefits

• Competitive compensation package.
• Annual bonus opportunities.
• Long-term incentive opportunities.
• Diverse and inclusive work environment.
• Focus on employee well-being.