Customer Success Manager - Remote

Overview

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

In Short

• Join a dynamic global startup in hospitality technology.
• Help customers achieve their business goals as a Customer Success Manager.
• Manage upsells and contract renewals for a complex SAAS product.
• Strong technical and analytical skills are essential.
• Communicate effectively with clients and internal teams.
• Experience with remote teams and clients is a plus.
• Willingness to travel occasionally within the US and Canada.
• 2+ years of experience in Customer Success or Account Management required.
• Hospitality industry experience is advantageous.
• Competitive salary and benefits offered.

Requirements

• 2+ years of experience in Customer Success/Account Management in a complex SAAS software.
• Strong technical acumen and deep analytical skills.
• Strong Client and internal communication skills.
• Eager and quick to learn new products and technologies.
• Friendly, Patient, and Professional demeanor.
• Ability to multitask - managing multiple accounts and priorities.
• Passionate about client success.
• Experience working with remote teams and clients.
• Willingness to travel occasionally to clients in throughout the United States and Canada and to the R&D center in Israel.
• Hospitality or property management industry experience - advantage.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) Retirement Savings Plan & Employer Match.
• Paid time off.
• Comprehensive virtual onboarding experience.
• Professional development opportunities.