Customer Success Manager - Remote

Overview

The Customer Success Manager will be the central point of contact for practices, guiding them towards true digital excellence and ensuring customer satisfaction and retention.

In Short

• Be the main contact for practices using Idana.
• Focus on customer satisfaction and retention.
• Develop scalable customer support processes.
• Coordinate customer journeys and success campaigns.
• Identify revenue growth potentials.
• Assist in onboarding new customers.
• Conduct personal visits to key customers.
• Collaborate with product, support, sales, and marketing teams.

Requirements

• Experience in customer management or customer success, ideally in a digital or SaaS environment.
• Strong communication skills.
• Confident in front of customers.
• Entrepreneurial and structured mindset.
• Empathetic and adaptable to different stakeholders.
• Team player with the ability to work independently.
• Project management skills.
• Willingness to travel occasionally.
• Data-driven and analytical approach.

Benefits

• Key role in a fast-growing HealthTech company.
• Opportunities for personal development.
• Transparent goal systems and communication.
• Modern IT equipment and flexible working hours.
• Regular team events and gatherings.
• 30 days of vacation and benefits for retirement plans.
• Monthly tax-free vouchers.
• Central office location with a modern environment.
• A product that customers love and actively develop.