Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at 9amHealth, you will be responsible for managing a portfolio of clients, ensuring their successful implementation and ongoing satisfaction with our virtual cardiometabolic solutions.

In Short

• Own a portfolio of clients from post-sale to implementation.
• Build strong relationships and drive measurable outcomes.
• Coordinate cross-functional efforts across teams.
• Lead quarterly business reviews with actionable insights.
• Ensure successful onboarding and adoption of solutions.
• Identify opportunities for account growth and expansion.
• Act as a liaison between client teams and internal teams.
• Maintain a deep understanding of services and industry trends.
• Manage multiple clients with strong project management skills.
• Drive client satisfaction and resolve issues proactively.

Requirements

• Bachelor’s degree.
• 3–5 years of experience in healthcare or client-facing roles.
• Strong project management skills.
• Excellent verbal and written communication.
• Experience working with remote teams.
• Able to travel to the Encinitas, CA office 1–2 times per quarter.

Benefits

• Work at a mission-driven company.
• Be part of a supportive team with a strong culture.
• Competitive compensation and equity.
• Health, dental, and vision benefits.
• 20 vacation days plus holidays.
• Flexible work model with hybrid roles encouraged.