Customer Success Manager - Remote

Overview

The Customer Success Manager will work to ensure customer satisfaction and retention by developing strong relationships and addressing customer feedback effectively.

In Short

• Work closely with customers to ensure satisfaction.
• Responsible for annual negotiations with existing customers.
• Develop customer relationships that promote retention and loyalty.
• Represent the voice of the customer in product and marketing processes.
• Lead onboarding and training of new clients.
• Ensure timely delivery of solutions according to customer needs.
• Provide insights to maximize customer platform usage.
• Collaborate with sales for client handovers.
• Assist with client requests and issue escalations.
• Create and maintain project documentation.

Requirements

• Experience in account or project management.
• Detail-oriented with a flexible approach to customer experience.
• Strong analytical skills for customer feedback.
• Excellent negotiation skills.
• Experience with SaaS or ticketing systems is a plus.

Benefits

• Work with a passionate team.
• Opportunity for personal contributions and ideas.
• Be part of a rapidly expanding company.