Customer Success Manager - Remote

Overview

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

In Short

• Own and nurture relationships with assigned clients to ensure seamless onboarding, implementation, and ongoing support.
• Establish a trusted advisor relationship with clients to drive the adoption of Humata Health’s solutions.
• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving.
• Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.
• Drive client retention and renewals by consistently demonstrating value.
• Deliver tailored reports and presentations that highlight customer outcomes.
• Collaborate with internal teams to align solutions with customer needs.
• Prepare for and lead quarterly business reviews (QBRs).
• Track and analyze key metrics to inform proactive strategies.
• Identify opportunities for upselling or cross-selling additional solutions.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 4+ years of experience in a customer success, account management, or consulting role, preferably in healthcare or technology.
• Exceptional communication and presentation skills.
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).
• Familiarity with healthcare operations and revenue cycle workflow optimization.
• Proven ability to build and maintain relationships with stakeholders.
• Experience working in small teams where both strategic thinking and tactical execution are required.
• Proactive problem-solver who thrives in a fast-paced environment.
• Willingness to travel as required (up to 50%).

Benefits

• Impactful work contributing to innovative solutions in healthcare.
• Remote flexibility with access to our new office in Winter Park, FL.
• Competitive base compensation and equity through our Employee Stock Option Plan.
• Comprehensive benefits package including unlimited PTO and 401k program with employer match.
• Growth opportunities in a fast-paced, high-impact environment.
• Inclusive culture valuing diverse ideas and contributions.