Customer Success Manager - Remote

Overview

Zeely is a mobile app that helps small businesses promote their products and services using AI-generated creatives and online advertising. We’re partners of Google for Startups and Meta, featured in TechCrunch and Forbes. Most importantly — we have 100,000+ users in the U.S. and continue to grow rapidly.

We’re looking for a talented Customer Support Manager who will identify new opportunities with both existing and potential clients, building long-term, profitable relationships.

The main goal of this role is to increase the conversion of free users to paid subscribers.

In Short

• Support incoming leads from advertising campaigns, guide them through the product, and convert interactions into successful deals
• Analyze user needs and experiences, generate ideas for product improvement, and communicate them to the product team
• Be a true product expert, always up to date with the latest features and updates
• Meet or exceed monthly, quarterly, and annual KPIs, including lead conversion and revenue targets
• Monitor key sales metrics, report progress, and continuously optimize strategies and tactics based on performance

Requirements

• 1+ year of experience in a similar role (Customer Support, Customer Success)
• Experience in B2C sales — ideally in tech or SaaS industries
• Understanding of digital advertising markets in English-speaking countries, especially the U.S.
• Experience working with analytics and reporting
• Proficiency with CRM systems, Google Workspace, and sales tools
• Strong results orientation and a drive to meet/exceed KPIs
• Solid knowledge of sales strategy and negotiation techniques
• Ability to build long-term customer relationships
• Fluent English — written and spoken — and excellent communication skills

Benefits

• Competitive compensation: fixed salary + performance-based bonuses, with direct influence on your earnings through results and KPIs
• Remote-first: work from anywhere you feel comfortable
• A fast-growing company scaling 10%+ month-over-month in the U.S. market