Customer Success Manager - Remote

Overview

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. We’re on a mission to help creators earn $1 billion using our creator marketing platform, and we are proud to have built a product that our customers love.

In Short

• 100% remote position with team members across the globe.
• Full-time individual contributor role focused on strategic account management.
• Help creators optimize their email strategy and leverage Kit fully.
• Build meaningful relationships and spot growth opportunities.
• Manage a portfolio of high-value creator accounts.
• Collaborate with cross-functional teams to improve the creator experience.
• Drive feature adoption and increase customer engagement.
• Standardized salaries based on position, regardless of location.
• Comprehensive benefits including health insurance, equity, and paid time off.
• Encouragement of emotional intelligence and radical candor in the workplace.

Requirements

• 2–4 years in Customer Success, Account Management, or Creator Partnerships role.
• Experience with creators, digital entrepreneurs, or B2C SMBs.
• Strong relationship management and value delivery skills.
• Data fluency in email performance metrics and retention KPIs.
• Familiarity with CRM tools like HubSpot and product usage analytics.
• Excellent written and verbal communication skills.
• Proven project management skills in fast-paced environments.
• Ability to collaborate cross-functionally with Product, Support, and Marketing.
• Strategic thinking with a proactive, self-directed approach.
• Comfortable navigating ambiguity and taking ownership of outcomes.

Benefits

• Profit sharing and equity options.
• 401k with a 5% match.
• Up to $1,950/month toward medical premiums.
• $4,000 equipment allowance for the first two years.
• Individual learning and development budget ($3,500/year).
• Twenty days of paid time off each year.
• Paid sabbatical after five years with the team.
• Flexible scheduling and generous parental leave policies.
• Winter Break Closure for a collective holiday break.
• In-person or virtual retreats twice a year.