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Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide
121000USD - 148000USD/year

Overview

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. We’re on a mission to help creators earn $1 billion using our creator marketing platform, and we are proud to have built a product that our customers love.

In Short

  • 100% remote position with team members across the globe.
  • Full-time individual contributor role focused on strategic account management.
  • Help creators optimize their email strategy and leverage Kit fully.
  • Build meaningful relationships and spot growth opportunities.
  • Manage a portfolio of high-value creator accounts.
  • Collaborate with cross-functional teams to improve the creator experience.
  • Drive feature adoption and increase customer engagement.
  • Standardized salaries based on position, regardless of location.
  • Comprehensive benefits including health insurance, equity, and paid time off.
  • Encouragement of emotional intelligence and radical candor in the workplace.

Requirements

  • 2–4 years in Customer Success, Account Management, or Creator Partnerships role.
  • Experience with creators, digital entrepreneurs, or B2C SMBs.
  • Strong relationship management and value delivery skills.
  • Data fluency in email performance metrics and retention KPIs.
  • Familiarity with CRM tools like HubSpot and product usage analytics.
  • Excellent written and verbal communication skills.
  • Proven project management skills in fast-paced environments.
  • Ability to collaborate cross-functionally with Product, Support, and Marketing.
  • Strategic thinking with a proactive, self-directed approach.
  • Comfortable navigating ambiguity and taking ownership of outcomes.

Benefits

  • Profit sharing and equity options.
  • 401k with a 5% match.
  • Up to $1,950/month toward medical premiums.
  • $4,000 equipment allowance for the first two years.
  • Individual learning and development budget ($3,500/year).
  • Twenty days of paid time off each year.
  • Paid sabbatical after five years with the team.
  • Flexible scheduling and generous parental leave policies.
  • Winter Break Closure for a collective holiday break.
  • In-person or virtual retreats twice a year.
Kit logo

Kit

Kit is an innovative company that positions itself as the email-first operating system tailored for creators who are serious about their business. The company focuses on providing tools and resources that empower creators to effectively market their products and engage with their audience. With a remote Brand Studio team, Kit emphasizes collaboration and creativity, producing a variety of marketing assets including graphics, slide decks, blog imagery, and more, all while adhering to their brand guidelines. Kit values strong design skills, effective communication, and a commitment to their mission, vision, and values.

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