Customer Success Manager - Remote

Overview

Join the team redefining how the world experiences design.

In Short

• Proactively manage the end-to-end renewal process to ensure timely renewals and address potential risks.
• Forecast renewal rates and manage a large portfolio of accounts with automated tools.
• Develop scalable processes to streamline renewals and automate customer engagement.
• Implement playbooks and tools for efficient handling of renewals.
• Monitor customer health metrics to identify risks of churn or downsell.
• Use data-driven insights for targeted support to at-risk customers.
• Communicate effectively and collaborate with team members towards shared goals.
• Embrace agility and creativity in problem-solving.
• Take initiative and be resourceful in overcoming challenges.
• Lead with humility and seek opportunities for improvement.

Requirements

• Growth-oriented mindset and ability to manage multiple accounts.
• Ability to simplify complex concepts for different audiences.
• Experience with CRM systems and maintaining customer records.
• Strong communication skills and effective collaboration.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to take initiative and find resourceful solutions.

Benefits

• Equity packages to share in the company's success.
• Health benefits plans for employee wellbeing.
• 401(k) retirement plan with company contributions.
• Inclusive parental leave policy for all parents.
• Annual allowance for wellbeing and social connection.
• Flexible leave options for personal recharge.