Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 19 hours ago
Sales / Business
Full Time
TX, USA

Overview

Join the team redefining how the world experiences design.

In Short

  • Proactively manage the end-to-end renewal process to ensure timely renewals and address potential risks.
  • Forecast renewal rates and manage a large portfolio of accounts with automated tools.
  • Develop scalable processes to streamline renewals and automate customer engagement.
  • Implement playbooks and tools for efficient handling of renewals.
  • Monitor customer health metrics to identify risks of churn or downsell.
  • Use data-driven insights for targeted support to at-risk customers.
  • Communicate effectively and collaborate with team members towards shared goals.
  • Embrace agility and creativity in problem-solving.
  • Take initiative and be resourceful in overcoming challenges.
  • Lead with humility and seek opportunities for improvement.

Requirements

  • Growth-oriented mindset and ability to manage multiple accounts.
  • Ability to simplify complex concepts for different audiences.
  • Experience with CRM systems and maintaining customer records.
  • Strong communication skills and effective collaboration.
  • Willingness to learn and adapt in a fast-paced environment.
  • Ability to take initiative and find resourceful solutions.

Benefits

  • Equity packages to share in the company's success.
  • Health benefits plans for employee wellbeing.
  • 401(k) retirement plan with company contributions.
  • Inclusive parental leave policy for all parents.
  • Annual allowance for wellbeing and social connection.
  • Flexible leave options for personal recharge.
Canva logo

Canva

Canva is a dynamic design platform that is revolutionizing the way individuals and businesses create visual content. With its flagship campus in Sydney, Australia, and operations in Austria focused on AI product development, Canva empowers its employees, known as Canvanauts, to choose their work environment and balance. The company is committed to innovation, particularly in the realm of artificial intelligence, as seen in its successful product remove.bg, which offers automated background removal services. Canva fosters a culture of collaboration, data-driven decision-making, and inclusivity, providing a range of benefits to support the well-being and success of its team members.

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