Customer Success Manager - Remote

Overview

Our client is on a mission to redefine how companies support their employees' holistic wellbeing. Their all-in-one platform streamlines People Operations and delivers impactful workplace experiences through personalized wellness programs, engagement tools, coaching, and behavior change journeys. As they scale their product-led growth (PLG) motion, they’re looking for a Customer Success Manager (CSM) who thrives in fast-paced SaaS environments and is passionate about helping clients realize the full value of their platform from day one.

In Short

• Guide new customers through onboarding to full product adoption.
• Foster long-term relationships that drive engagement, retention, and growth.
• Act as the voice of the customer—capturing insights that enhance our product and inform our roadmap.
• Drive usage of new features through enablement, training, and support.
• Lead the end-to-end onboarding process for new accounts.
• Monitor client health metrics and proactively engage to drive adoption.
• Identify upsell and cross-sell opportunities and collaborate with Sales.
• Partner with Product to relay client feedback and influence the roadmap.
• Help build CS playbooks, documentation, and scalable processes.
• Conduct regular check-ins and business reviews to track impact and ROI.

Requirements

• 3–5 years of experience in a Customer Success or Account Management role at a B2B SaaS company (Series A or later strongly preferred).
• Proven success managing a portfolio of customers and driving product adoption.
• Excellent verbal, written, and presentation skills.
• Highly organized with the ability to manage multiple clients and tasks.
• Experience using tools like HubSpot, Intercom, Pipedrive, or similar CRM/support systems.
• Passion for workplace wellbeing, HR tech, or employee experience is a plus.

Benefits

• Flexible remote work environment.
• Opportunity to work in a fast-paced and innovative company.
• Engagement in meaningful work that improves employee wellbeing.
• Professional development and training opportunities.
• Collaborative team culture.
• Competitive salary and benefits package.