Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will lead the post-sale customer journey for a portfolio of Commercial and Enterprise customers to drive successful onboarding, product adoption, and progress customers toward clear business outcomes.

In Short

• Own adoption, satisfaction, and retention for a set of Commercial and Enterprise accounts.
• Build, maintain, and execute Customer Success Plans tied to business impact.
• Implement onboarding and rollout strategies with Customer Engineering Advisors.
• Build strong working relationships with champions and engineering stakeholders.
• Identify and resolve adoption blockers with urgency.
• Lead structured business reviews translating CoLab usage to measurable outcomes.
• Contribute to playbooks and scalable CS programs.
• 1-3 years of experience in a customer-facing role in B2B SaaS.
• Willingness to travel up to 25% of the time.
• Comfortable working with data to drive action plans.

Requirements

• Clear communicator with strong relationship-building skills.
• High degree of accountability and organization.
• Curious about technical workflows.
• Experience with onboarding, change management, or SaaS customer lifecycle models is a plus.
• Familiarity with engineering, manufacturing, or industrial domains is a nice to have.
• Exposure to SaaS tools like Salesforce, Slack, Mixpanel.

Benefits

• Be part of a high-growth company shaping the future of engineering.
• Work with passionate, forward-thinking customers and teammates.
• Develop your skills in a company that invests in its people.
• Help build a world-class Customer Success function.