Strategic Customer Success Manager - Remote

Overview

As a Strategic Customer Success Manager (CSM) at CoLab, you will be accountable for ensuring long-term customer value, retention, and revenue growth across a portfolio of high-value enterprise accounts.

In Short

• Accountable for customer value and retention.
• Collaborate with Sales on strategic account plans.
• Understand customer needs and prescribe success plans.
• Monitor product usage and recommend adoption strategies.
• Build relationships with C-level executives.
• Identify and mitigate churn risks.
• Act as the voice of the customer internally.
• Mentor peers and contribute to customer experience practices.

Requirements

• 5+ years in Customer Success or Account Management.
• Strong background in mechanical engineering or manufacturing.
• Proven success in driving customer transformation.
• Ability to build partnerships with executives.
• Exceptional organizational and presentation skills.
• Strong data literacy and analytical skills.
• Experience in high-growth tech environments preferred.
• Familiarity with Salesforce, Zendesk, Google Suite.

Benefits

• Opportunity to solve complex business problems.
• Empowerment to lead and own outcomes.
• Focus on delivering world-class customer experiences.
• Be part of a fast-growing SaaS company.