Customer Success Manager, Strategic - Remote

Overview

The Strategic Customer Success Manager at Pushpay is responsible for fostering relationships with key Enterprise customers, focusing on retention, renewal, and upselling products to ensure customer success and value realization.

In Short

• Build and maintain relationships with key Enterprise customers.
• Responsible for retention and renewal rates.
• Drive upsell of products and services.
• Work with senior staff and executives of strategic customers.
• Manage the full-cycle renewal process.
• Provide training and support for Pushpay products.
• Meet annual renewal and expansion goals.
• Engage in high sales activities with a large number of customers.
• Travel for on-site business reviews when needed.
• Ensure customer satisfaction and success.

Requirements

• Bachelor’s Degree or equivalent experience.
• 5+ years of experience in inside sales or account management.
• Working knowledge of Salesforce.com or similar CRM.
• Strong understanding of the Not-for-Profit, Education, or Faith verticals.
• Proven track record of quota attainment.
• Ability to build relationships with large accounts.
• Excellent communication skills.
• Strong problem-solving and multitasking abilities.
• Detail-oriented and business-minded.
• Strong interpersonal skills.

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employees.
• 70%+ employer-paid premiums for dependents.
• 401K match.
• Remote work flexibility.
• 12 paid company holidays.
• 2 paid Volunteer Time Off days.
• 15 days PTO to start, increasing with tenure.
• Paid parental and adoption leave.
• Supportive work environment for career growth.
• Ranked among the best companies to work for.