Customer Success Manager, Strategic - Remote

Overview

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

In Short

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
• Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
• Identify and illuminate customer success stories and examples of AcuityMD ROI
• Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

Requirements

• 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
• You’re able to develop close personal relationships with customers and colleagues through empathy
• You are a patient and active listener
• You’re proactive and self-driven, and bring infectious energy and resiliency
• You are an excellent verbal and written communicator (email & PPT)
• You’re highly organized with ability to multi-task and prioritize different assignments

Benefits

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US.
• Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: 100% paid health, dental, and vision plans for all employees.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high-growth startup, backed by world-class investors.
• Competitive compensation with equity upside.