Strategic Customer Success Manager - Remote

Overview

Udemy is on a mission to improve lives through the power of learning, providing flexible and effective skill development to empower organizations and individuals.

In Short

• Seeking a Strategic Customer Success Manager with 7-8 years of experience in B2B SaaS.
• Expert in building relationships with senior executives at Fortune 500 companies.
• Focus on customer retention, satisfaction, and business growth.
• Collaborate with internal teams to address customer needs.
• Optimize time-to-value for new and expanding accounts.
• Develop tailored success plans for maximizing adoption and retention.
• Own the onboarding process for new customers.
• Leverage data insights to track account health.
• Collaborate with Sales, Marketing, and Product Development teams.

Requirements

• 7-8 years of experience in B2B SaaS customer success, account management, or consulting.
• Proven track record of engaging with senior executives.
• Ability to develop strong relationships with high-value customers.
• Experience in identifying growth opportunities.
• Expertise in working with professional services.

Benefits

• Opportunity to shape customer experience for large organizations.
• Part of a collaborative global team.
• Work with a market-leading product.