Strategic Customer Success Manager - Remote

Overview

As a Strategic Customer Success Manager at Eve, you'll be at the forefront of transforming the legal industry, driving adoption of cutting-edge technology, maximizing value for law firm clients, and impacting both client success and company growth.

In Short

• Drive Client Success and Growth by ensuring high adoption and retention of Eve's solutions.
• Onboard teams at law firms using Eve in 90 days or less.
• Maximize product utilization and user engagement.
• Demonstrate value through annual case studies and new product use cases.
• Contribute to product evolution by providing client feedback.
• Maintain client relationships with a 90%+ retention rate.

Requirements

• Comprehensive knowledge of law firm operations and legal sector trends.
• Mastery of legal tech solutions and ability to explain complex concepts.
• Strong analytical skills with expertise in legal-specific metrics.
• Excellent project coordination and communication skills.
• Creative problem-solver managing multiple accounts.
• Strong relationship-building skills with willingness to travel.

Benefits

• 401(k) with Company Match.
• Comprehensive Health, Dental, and Vision Insurance.
• Unlimited PTO for work-life balance.
• An inclusive, collaborative, and innovation-driven work environment.