Strategic Customer Success Manager - Remote

Overview

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

In Short

• High-Impact Work: Guide Fortune 500 executives in building AI-strategies that shape industries.
• Elite Network: Work alongside world-class data teams and build relationships with C-suite decision-makers.
• Company Building: Partner alongside GTM leadership to influence cross functional frameworks and processes.
• Global Exposure: Travel the world and collaborate with top-tier data leaders across industries.
• Actively serve a portfolio of assigned accounts including some of the world’s leading organizations.
• Gain an understanding of client’s use cases and help licensed users achieve their goals.
• Help clients translate business use cases into data science solutions.
• Implement customer engagement strategies to ensure satisfaction.
• Leverage customer health analytics to identify expansion opportunities.
• Collaborate with Sales team for successful renewals and relationship expansion.

Requirements

• At least 10 years of prior account management or customer success experience.
• Strong communication, presentation, and listening skills.
• Ability to engage with stakeholders at all levels of an organization.
• Strong knowledge of data science project lifecycle.
• Fluency in Spanish is a bonus, but not required.
• Willingness to travel up to 20%.

Benefits

• Comprehensive benefits including stock options, medical, dental, and vision plans.
• Flexible spending accounts and pre-tax commuter benefits.
• 401k company match and paid vacations.
• Paid parental leave and employer paid disability coverage.
• Additional health and wellbeing perks.