Strategic Customer Success Manager - Remote

Overview

LivePerson is currently seeking a creative and talented professional to join our Customer Success team as a Strategic Customer Success Manager (Strategic CSM). As a Strategic CSM, you will own a portfolio of Strategic customers and have responsibility for driving successful programs that enable usage growth and overall return on investment. As the trusted advisor on all program related activities, you’ll ensure interactions are managed to customer satisfaction, relationship health and program success.

In Short

• Drive Strategic Intent by understanding customer goals and collaborating with stakeholders.
• Deliver Growth by consulting on new tools and features.
• Initiate and coordinate new design and improvement initiatives.
• Own Program Management by overseeing solution deployment projects.
• Oversee Operational and Performance Management through regular performance reviews.
• Identify and implement new strategies to maximize program performance.
• Demonstrate operational improvements using reporting tools.
• 6+ years in SaaS delivery or management.
• Strong negotiation and conflict resolution skills.
• Ability to work effectively in a remote, team-oriented environment.

Requirements

• BS or BA degree.
• 6+ years in delivery or management of SaaS software solutions.
• Demonstrated leadership and strong negotiation skills.
• Ability to multitask and prioritize effectively.
• Outstanding interpersonal and relationship-building skills.
• Strong operational knowledge of contact centers preferred.

Benefits

• Health: medical, dental, vision and wellbeing.
• Time away: vacation, dependent care, holidays, wellness days, and more.
• Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Family: Paid Parental Leave, maternity support.