Customer Success Manager, Strategic - Remote

Overview

The Customer Success Manager will take ownership of relationships with strategic customers, providing consultative and data-driven support to maximize value and revenue growth.

In Short

• Own relationships with strategic customers throughout their lifecycle.
• Deliver consultative insights during customer interactions.
• Analyze customer usage for accurate revenue and renewal forecasting.
• Identify opportunities for expanding product adoption.
• Lead discussions to understand customer needs and feedback.
• Work closely with Sales and Technical Account Managers.
• Represent Attentive at meetings and events.
• Manage risk and develop resolution strategies proactively.
• Navigate complex work processes and timelines.
• Utilize Salesforce and customer service tools effectively.

Requirements

• 4+ years of customer success experience.
• Strong understanding of growth and retention strategies.
• Experience working with engineering and product teams.
• Detail-oriented and organized.
• Comfortable learning new software tools.
• Experience with Salesforce or related CRM tools.
• Interest in software and entrepreneurship.

Benefits

• Work with a top-rated customer success team.
• Be part of a rapidly growing company recognized by Deloitte and Forbes.
• Gain experience in a high ROI marketing channel.
• Opportunity to work with leading global brands.
• Collaborate with a diverse team across various industries.