Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Eve, you will play a critical role in ensuring that customers receive exceptional technical assistance with our legal AI solutions, managing support tickets, resolving bugs, and facilitating feature requests.

In Short

• Respond to customer support tickets within a 2-hour SLA.
• Troubleshoot and resolve technical issues across Eve's product suite.
• Document and prioritize customer feature requests.
• Assist customers with system setup and integration.
• Maintain knowledge base articles and troubleshooting guides.
• Identify and escalate complex technical issues.

Requirements

• 2+ years of experience in legal technology support.
• Proficiency with ticketing systems like Zendesk and Freshdesk.
• Strong troubleshooting skills with SaaS platforms.
• Proven track record of meeting SLA requirements.
• Exceptional written and verbal communication skills.

Benefits

• Competitive Salary & Equity.
• 401(k) Program & company match.
• Health, Dental, Vision and Life Insurance.
• Short Term and Long Term Disability.
• Flexible Time Off (FTO) + Holidays.