Technical Support Specialist - Remote

Overview

Builder.io is hiring a Technical Support Specialist to help customers succeed with our platform. If you're a front-end developer with an eye for design and a talent for communication, this role is a great fit.

In Short

• Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers.
• Troubleshoot and resolve issues, identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.
• Contribute to product and documentation improvements by turning support insights into better experiences for our users.
• Collaborate within a fully remote global team, maintaining strong asynchronous communication with colleagues.

Requirements

• 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus.
• Excellent written and verbal communication skills in English.
• A genuine passion for helping people and solving problems.
• Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity.
• Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace.

Benefits

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year.
• Mental health days. We encourage you to take at least one per quarter to recharge.
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care.
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment.
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills.
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space.
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents.
• Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance.
• 401k (for US based team members). Contribute to your financial future through our Guideline plan.
• Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!).